Terma and Conditions

Terms and Conditions

Welcome to Pellettieridiparma.com (the “Site”), the official online shop of Pellettieri di Parma srlOur Customer Service is at your complete disposal for any questions or for additional assistance.E-mail:  info@pellettieridiparma.itTelephone: + 39 035 0635121From Monday to Friday from 9:00 am to 1:00 pm and from 2:00 pm to 6:00 pm CET


  1. Acceptance of the general conditions of sale and conclusion of the contract

1.1 the contract stipulated between Pellettieri di Parma srl (hereinafter referred to as “Pellettieri di Parma”) and the client (that is the party or individual who makes the purchase on the website, not attributable to their commercial, business or professional activity) shall be concluded with the acceptance, including partial acceptance, of the order by Pellettieri di Parma should the order not be accepted, Pellettieri di Parma  shall in any case provide prompt notification to the client.

1.2 by placing an order through one of the available methods, according to the order form on the website (hereinafter referred to as the “order”), the client confirms having read all the information provided during the purchase process and confirms full acceptance of these general conditions (hereinafter referred to as the “conditions”).

1.3  these conditions may be printed or saved on a durable medium, in accordance with the provisions of article 12 of italian legislative decree 70/2003 and article 51 of italian legislative decree 206/2005, as amended by italian legislative decree 21/2014.

  1. Purchase method

The only products offered for sale by Pellettieri di Parma are those shown on Pellettieridiparma’s website at the time of placing the order, as they are described on the relevant information pages.

However, it shall be understood that the images accompanying the information regarding a product are shown for information purposes only and may not be wholly representative of the product’s features, possibly differing, for example, in colour and size (in some cases due to the browser and screen used to access the website and view the images).

To place an order, the client must fully complete the relevant form on the website and send the same after carefully reading the conditions as well as the features of the product and/or products that the client intends to purchase. the client shall also ask Pellettieri di Parma, if desired, to send a tax invoice for the purchase, pursuant to article 22 of italian presidential decree no. 633/1972.

Correct receipt of the order shall be confirmed by Pellettieri di Parma by means of a reply via email sent to the email address indicated by the client. said confirmation message shall include a summary of the purchase conditions, in accordance with applicable regulations, as well as the details provided by the client on the order, so that the client may check said details and communicate any necessary corrections without delay

  1. Prices and payment methods

The prices indicated on the website are inclusive of VAT. Any shipping costs or payment charges shall always be communicated to the Customer in advance via the website or the present Conditions.

Customers may pay using the following methods:Paypal:

Customers may use Paypal depending on Paypal’s specific conditions.Credit card:

If paying with credit card, the transaction may be finalised via Paypal or another secure server chosen by Pellettieri di Parma. Under no circumstances and at no stage of the payment process with Pellettieri di Parma be able to find out the customer’s card details, which are transmitted via a protected connection directly to the bank managing the transaction. These details will not be stored on any Pellettieri di PArma computer archive and Pellettieri di PArma will therefore under no circumstances be held responsible for any fraudulent or undue use of the customer’s credit card by a third party following the payment.

  1. Delivery of products and associated charges

The products purchased shall be delivered to the address indicated on the order by the client within within 2-3 working days for Italy and within 3-4 working days for European and non-European countries from Pellettieri di Parma having accepted the order, at the cost specifically indicated on the website before placing the order. Pellettieri di Parma reserves the right to accept or refuse requests for delivery beyond the territories of italy or europe. In any case, for deliveries outside the territories of italy, delivery expenses and lead times may be subject to change.

With reference to requests for deliveries to countries that do not belong to the european union, any customs duty for importation shall be payable by the consignee. the client is therefore advised to contact the customs authorities in the country concerned beforehand to verify the costs and any restrictions on imports.

The lead times for delivery indicated by Pellettieri di Parma, are merely indicative and a delay to the same, or any delivery made with subsequent split consignments shall not entitle the client to refuse the delivery or request compensation or indemnity.


4.4 at the time of delivery, the client shall be required to check:

  • that the number of packages delivered corresponds to the number shown on the delivery note.
  • that the packaging is intact, not damaged, or wet or spoiled, including with reference to the materials used for sealing (adhesive tape ).

any damage to the packaging and/or to the product or any lack of correspondence in the number of packages or the details, must be notified immediately by indicating the nature of the problem on the delivery note for the product, which shall be returned to the carrier.

any problems with reference to the physical integrity, correspondence or completeness of the goods received must be notified within 7 days of delivery, in accordance with the methods set out in this document.

  1. Right to cancel

5.1 Pursuant to Art. 52 of Legislative Decree 206/2005, as modified by Legislative Decree 21/2014, the customer may withdraw from these conditions and therefore from the purchase agreement for any reason, without stating any justification and without incurring any penalty, within 14 (fourteen) working days from the date of receipt of the order (30 days for the USA).

To exercise the right of withdrawal referred to in Article 5.1 above, the customer must sent Pellettieri di Parma a notification email to this effect within the deadline indicated to: info@pellettieridiparma.it

Registered users can access the “return” section of their user dashboard and manage return requests.

For all packages sent from the european union the shipping address is:

Pellettieri di Parma Srl Via Nazionale ,122 24068 Seriate (BG)

For all packages sent from countries outside the european union, which pass through customs, the shipping address is:

The goods must be returned intact, complete in all their parts and in their original packaging (envelopes and packaging), having been kept and used only for the time strictly necessary to establish and verify their condition, features and size, in accordance with normal diligence, there being no signs of wear or dirt and in compliance with the following conditions:

  • the right to cancel may be applied to the purchased product as a whole; it is not in fact possible to return only part of the purchased product (for eg., accessories, complementary items, etc.);
  • in order to cancel, the product must be complete and returned in its original packaging, complete in all its parts (including packaging and any documentation and accessories: labels, cards, tags, seals, etc.);
  • transport expenses (and any customs duty, if applicable) arising from the return of the goods shall be borne exclusively by the client.
  • until confirmation of receipt by the warehouse indicated by Pellettieri di Parma is given, liability for transport shall be borne solely by the client;
  • should the goods be damaged in transit, Pellettieri di Parma shall notify the client, in order that the client may promptly lodge a complaint against the courier that was used and obtain appropriate compensation; the product shall then be made available to the client, at the same time as cancelling the request for termination;

Pellettieri di Parma shall not be liable in any way for damage, theft or loss that occurs during or as a result of a shipment made for the purposes of returning goods.


Pellettieri di Parma shall arrange to refund the client for the whole amount paid, net of consignment charges incurred and any customs duty paid for importation, within 14 (fourteen) days from the date of cancellation, by transferring the debited amount, via the same payment method used by the client for the initial transaction, unless otherwise agreed. in any case, the client shall not bear any expenses incurred as a consequence of said refund. FiloBlu may withhold the refund until the returned product is received or until such time as the client can prove that the product has been properly dispatched, whichever is sooner.

In any case, the client shall forfeit the right to cancel should Pellettieri di Parma discover any of the following:

  • that the returned product and/or its accessories, and/or its packaging are not intact;
  • that the product is without its external package and or the original internal packaging;
  • that the product is missing some of its integral parts and/or accessories (for eg., fastenings, ties, buckles, etc.).

Should the right to cancel be forfeited, Pellettieri di Parma shall arrange to return the purchased product to the sender, debiting the shipping costs from the same and, if already refunded, the price of the product.

  1. Privacy

Personal details collected when the order is placed shall be used by Pellettieri di Parma solely for the purpose of fulfilling the express requests of the client, in accordance with european regulation 2016/679 and the privacy statement shown on this website. Any other use of said details shall take place only with the express consent of the client.

  1. Applicable law

The contract for sale set out in these conditions and its performance shall be governed by Italian law. Any contrary legal norms and the united nations convention on contracts for the international sale of goods shall not be applicable. Should a dispute arise, it shall be submitted to the jurisdiction of the court in the Bergamo town.

  1. Copyright

Trademarks, logos and other distinguishing signs on the site belong to Pellettieri di Parma. The use of trade marks, logos and other distinguishing signs, including reproduction on other websites by unauthorized third parties, is forbidden. The contents of the Site are protected by copyright (text, images ecc.).

  1. Agreement

The contract supersedes all previous contracts, agreements and understandings between the parties and constitutes the entire agreement between the parties regarding the subject matter of the contract, along with the order, the general conditions relating to the use of the Site and the registration service. Any change or modification to the contract must be accepted in writing by both parties.

  1. Communications

All communications between the parties shall be made in writing and sent to the address of the other party as specified in the contract and the order. Communications sent to the other party’s email address, as specified on the Site and in the order,  are also considered to be written communication.

  1. Languages

The sales agreement is presented in two languages: Italian and English. In case of discrepancies in the translation, the Italian language version shall prevail.