Orders and payments

To make the purchase, you must carefully follow the online procedure. Pellettieri di Parma reserves the right to refuse or cancel an order, in case of doubts about the truthfulness – incomplete or inconsistent personal data, payment defaults already manifested in previous purchases, dubious authenticity of the credit card – or in case of unavailability of the products . The communication of refusal or cancellation of the order (by e-mail or telephone) may not be timely and may also take place following subsequent contact by the customer.

How to buy?

  • Click on the desired product to access the relevant product sheet and view all the information on the product in detail. Select the chosen size and add it to the shopping bag by clicking on “Add to cart”;
  • To buy now, click on “Buy”. To change the contents of the cart, click on “Go to cart”. You can then proceed to checkout by filling in all the fields relating to the address, as well as the chosen payment method. To find out about the payment methods available, see the Prices and payment methods section.

Finally, read the summary of your purchase and click on “PLACE ORDER”.

At the end of the purchase, you will receive an e-mail containing the identification data of your order and confirmation that it has been correctly received.

We remind you that all orders placed online can be returned within 14 days of delivery, with the exception of customized products.

The placing of orders is allowed only to adults.

Pellettieri di Parma srl. will not be held responsible for orders placed by minors without parental authorization.

Prices and payment methodsThe prices indicated on the site are to be considered inclusive of taxes and VAT. Any shipping costs or payment costs are in any case communicated in advance to the customer through the site or these conditions.

The following payment methods are envisaged:

Credit card :In cases of purchase of goods with credit card payment methods, the transaction can take place through the Stripe secure server or other secure server chosen by Pellettieri di Parma. In no case and at no stage of the payment Pellettieri di Parma will be able to know the information relating to the customer’s credit card, transmitted via a secure connection directly to the website of the bank that manages the transaction. No computer archive of Pellettieri di Parma will keep such data and therefore in no case Pellettieri di Parma can be held responsible for any fraudulent and improper use of credit cards by third parties upon payment.

Bank transfer :In case of purchase by bank transfer, the bank details for payment will be displayed. Payment by bank transfer involves an additional cost of Euro 8.00 charged to the customer. The shipment of the goods will take place only upon actual receipt of the payment in the bank.

Payment securityThe payment transaction takes place on a protected page, which uses SSL (Secure Socket Layer) certificates, a system that guarantees maximum security for online transactions. Credit card data is protected from unauthorized access by means of the encrypted transfer of SSL data, which is not accessible to third parties.